How do I create an account?

Click the "Register" link at the top right side of our site.

Then, simply fill out the form, and follow the prompts to complete setting up your account. Once you have registered online, this will give you access to the full site including pricing information along with any special or promotional offers we may have. Your information is NEVER shared or sold to any other company, and is kept completely private. Please view our Privacy Policy for more information.


How do I edit my account information?

Once signed in, click the "My Account " link at the top right hand side of our site to edit your account information.


I forgot my password. How do I reset it?

Click the "Forgot Your Password?" link at the Customer Login page. Follow the prompts to reset your password.


How do I place an order?

Ordering at pullabulla.com is easy! From the item pages, simply select the color, size and quantity of the item you would like and click "Add to Cart". Once finished adding all the items, click on the Shipping Bag button at the top right corner of the site, then click "Go to Checkout" to begin the Checkout process. You can also click "View and Edit Cart" to review your items.


What size is the right size?

Select the right size using our Size Chart. Look for the child's age, height, weight, and/or other measurements to ensure that your purchase will be the right fit for your little one. You can also access it easily by clicking on the Size Chart button at any product page.


What payment methods do you accept?

For your convenience, we accept all major credit cards (VISA, MasterCard, American Express, Discover), as well as PayPal and PayPal Credit.


How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


How can I track my order?

You will receive an email confirmation with tracking information within 48 hours after your order has shipped. You may also click the "My Orders" link in My Account page. Please see each individual item page for information on the availability of each item.


How do I return a product?

You may return most unopened items within 15 days after delivery. Please click here for more information on returning an item.


I received a wrong or defective product. What should I do?

We have a dedicated staff who works hard and triple checks orders for accuracy. If you receive a wrong order or an item is defective, we sincerely apologize. Know that we do everything in our power to prevent these mistakes.

Please review your order as soon as you receive it, and contact us immediately if there is any problem. You must contact us within 7 days after receiving your order.


Is there any terms and conditions in order to use Pulla Bulla's website?

Yes, all users of the site agree that access and use of the website are subject terms and conditions and other applicable laws. Please read our Terms & Conditions.