At Pulla Bulla, we want you to be satisfied with your purchase. Returns or exchanges will be accepted within 15 days of delivery for a full refund except shipping costs.
The item or items must be returned if new, unused and in sellable condition with original tags and package. Otherwise, you will not be issued a refund. NO EXCEPTIONS.
If the return is a result of incorrect or defective item, request a return shipping label inside "My Account" section and we will email it you. Mail your return to:Pulla Bulla
Attn: Returns & Exchanges Department
7703 Kingspointe Parkway Suite 300
Orlando, FL 32819
Exchanges are subject to stock availability. If the item that you are requesting to be exchanged is out of stock we will work with you in choosing another similar product or issue you a full refund.
Timeframe for refund processing
You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns will be refunded to your original form of payment.
If you need assistance, please Contact Us or call us within the hours of 9:00 AM thru 5:00 PM EST. at 800-805-0294 within US and Canada. International clients please call us at 1-407-605-2014 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.